While we like to accommodate every request, there are certain services that we are unable to offer or guarantee due to complexity, legality, or the lack of quality control. This includes, but is not limited to:

• Reservations for restaurants, spa Treatments, etc. (may use hotel concierge)

• Golf Tee Times (may use hotel concierge or we partner with golf-focused Destination Managers)

• Securing Event Tickets (we can connect you to an elite ticket broker)

• Booking short-term rental properties through popular websites with no quality control (we do work with vetted luxury villa consortiums)

• Booking and managing timeshares

• Booking hotels through credit card travel portals. TravelWealth cannot properly manage or monitor these reservations. There are better and preferred paths for booking hotels.

• Changing/canceling bookings that TravelWealth did not originate

• Bookings in room blocks (conferences, weddings, etc.) that were not negotiated by TravelWealth

• Travel Visa Applications

• Travel Insurance Claims

• Pet/Service Animal Tickets

• Filing Complaints with Airlines

• Lost/damaged Bag Claims (these should be completed in person at the airport)

• We can request your preferences, but cannot guarantee airlines will comply with seat selection, meal selection, dietary restrictions, nut allergies, etc.

• We cannot guarantee checked bag interline agreements. See the TravelWealth Resource Center for more information.

• We cannot guarantee lounge access availability or quality. Use the LoungeReview app for most up-to-date information.

• We are not responsible for tracking points/miles expiration dates. We will do our best to monitor and assist with deadline extensions.

• We maintain discreet and confidential handling of member trip details – we are unable to share trip details with any other person without the traveling member’s consent.

• We are unable to make bookings using a non-member’s points or miles.