Frequently Asked Questions

 Getting Started

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Travel Services

What do I do if I have a travel emergency?

CALL the TravelWealth Emergency Line - (702) 747-6367. If our team does not answer, please be sure to leave a detailed message or send a text to that number. Our team will follow up ASAP.

Flights

  • If your TSA PreCheck status is missing from your boarding pass, check that your Known Traveler Number (KTN) was correctly entered in your frequent flyer profile or during booking. If it’s still not showing, visit the airline check-in counter for assistance or re-add your KTN in your booking.

  • If your flight is canceled:
    - Contact the airline immediately for rebooking.
    - Check your airline's compensation policy.
    - If using TravelWealth, your Travel Designer can assist with rebooking and alternative routes.
    - If stranded overnight, request hotel accommodation or reimbursements from the airline.

  • Monitor your connection time. If it becomes unfeasible:
    - Contact the airline as soon as possible.
    - Check for alternative flights or rebooking options.
    - If at the airport, visit an airline service desk or lounge representative for faster service.
    - If booked through TravelWealth, reach out to your Travel Designer for assistance.

  • Interline baggage agreements allow airlines to transfer checked baggage between partner airlines. To ensure your luggage is transferred correctly:
    - Confirm with the airline at check-in.
    - Keep baggage claim tags in case of lost luggage.
    - Verify baggage rules for international connections, as you may need to claim and recheck bags.

  • If arriving from an international flight, you must collect and re-check baggage at your first point of entry in the U.S., even if your ticket is booked through to your final destination. This is due to customs regulations.

  • Travel insurance provides coverage for trip cancellations, medical emergencies, and baggage issues. Policies vary, so check what’s covered before purchasing. TravelWealth recommends providers like Allianz, TravelGuard, and Amex Travel Insurance.

Ground Transportation & Transfers

Wealth Services

  • Use credit cards with no foreign transaction fees, such as those issued by Chase, Amex, or Capital One. Check TravelWealth’s [Best Travel Cards Guide](#) for recommendations.

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    Leverage Points for Top Value

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • If you cannot locate your driver:
    - Check your confirmation details for the driver’s contact number.
    - Look for a sign with your name in the designated pickup area.
    - Contact the car service provider.
    - If booked through TravelWealth, your Travel Designer can assist with coordination.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Hotels

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

Destination Management & Tours

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • TripIt is the preferred itinerary management tool used by TravelWealth. You can access your trip details by logging into TripIt via the web or mobile app. Your TravelWealth Travel Designer will share your itinerary via TripIt, and updates will sync automatically. For a detailed user guide, refer to our TripIt User Guide.

  • Visa requirements vary by destination. Travelers should check entry requirements well in advance. Key points to consider:
    - Use official government websites to check visa policies (e.g., [U.S. State Department](https://travel.state.gov)).
    -     Some countries offer visas on arrival, while others require pre-approval.
    - Processing times vary; apply early to avoid delays.
    - Check if your passport has sufficient validity (typically 6+ months beyond your travel dates).

  • Passport renewal should be initiated at least six months before expiration. U.S. travelers can renew via the U.S. State Department (https://travel.state.gov). Expedited options are available for urgent travel.

Membership

What is the cancellation policy for my membership?

  • All memberships require a full-year commitment before any billing or dues adjustments can be made.

  • TravelWealth requires a 30 day written notice of cancellation.

  • When someone cancels, we will not consider a reactivation of the membership for one year from the date of cancellation.

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  • Membership dues are automatically billed to the credit card on file on the 1st day of each month.

    Dues are provided to each member via email in a personalized proposal. Any changes to dues will be communicated with 30 days' written notice from TravelWealth.

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  • The membership requires a minimum commitment of 12 months.

    After 12 months, the member may cancel by providing 30 days' written notice.

    If a member has travel arrangements (or Guest Traveler arrangements) scheduled through TravelWealth beyond the 12-month mark, they agree to extend the membership term and may not cancel until those travel plans have concluded.

    For full details, refer to Section 9.4 of the Terms of Service.Description text goes here

  • In the event a member downgrades from Black Elite to Gold Premier, the member may upgrade back to Black Elite only after 6 or more months. During the downgrade period, we will protect the member’s Black Elite rate for up to 2 years from the time of downgrade (subject to the terms of any applicable discounts, promotions, and rate changes that occur during the downgrade period).

    In the event a member upgrades to Black Elite, the member is committing to remain at the Black Elite tier for at least 12 months from the date of the upgrade.Description text goes here

  • While we like to accommodate every request, there are certain services that we are unable to offer or guarantee due to complexity, legality, or the lack of quality control. This includes, but is not limited to:

    • Reservations for restaurants, spa Treatments, etc. (may use hotel concierge)

    • Golf Tee Times (may use hotel concierge or we partner with golf-focused Destination Managers)

    • Securing Event Tickets (we can connect you to an elite ticket broker)

    • Booking short-term rental properties through popular websites with no quality control (we do work with vetted luxury villa consortiums)

    • Booking and managing timeshares

    • Booking hotels through credit card travel portals. TravelWealth cannot properly manage or monitor these reservations. There are better and preferred paths for booking hotels.

    • Changing/canceling bookings that TravelWealth did not originate

    • Bookings in room blocks (conferences, weddings, etc.) that were not negotiated by TravelWealth

    • Travel Visa Applications

    • Travel Insurance Claims

    • Pet/Service Animal Tickets

    • Filing Complaints with Airlines

    • Lost/damaged Bag Claims (these should be completed in person at the airport)

    • We can request your preferences, but cannot guarantee airlines will comply with seat selection, meal selection, dietary restrictions, nut allergies, etc.

    • We cannot guarantee checked bag interline agreements. See the TravelWealth Resource Center for more information.

    • We cannot guarantee lounge access availability or quality. Use the LoungeReview app for most up-to-date information.

    • We are not responsible for tracking points/miles expiration dates. We will do our best to monitor and assist with deadline extensions.

    • We maintain discreet and confidential handling of member trip details – we are unable to share trip details with any other person without the traveling member’s consent.

    • We are unable to make bookings using a non-member’s points or miles.

  • The Travel Services and Wealth Services provided to Black Elite members are included in the standard membership dues. However, certain requests outside of that scope may incur an additional charge:

    • New Trip Requests on Short Notice (within 3 days of trip)

      • $200 per trip

    • Voluntary Itinerary Change/Cancellation Requests

      • Up to 3 days prior to trip: Included

      • Within 3 days of beginning of trip: $200 per trip

    • Guest Travelers (when traveling with Member):

      • Included

    • Guest Traveler (when traveling without Member)

      • Guest Traveler Airfare for Award Tickets using Members’ points:

        • $300 for 1st passenger

        • $150 for each additional passenger on the same itinerary

      • Guest Airfare Using Cash

        • $150 for 1st passenger

        • $75 for each additional passenger on the same itinerary

      • Guest Traveler Hotels and Cruises booked through TravelWealth Partners

        • Included